For crew members
Can’t sign in?
Check the server address, port and HTTPS switch with your operator. Your organisation’s administrator creates your account; you don’t need to sign up in the app.
No audio, or can’t be heard?
Check that ARUS VOX has microphone permission. Confirm your Talk and Listen keys, then open Levels in the session to check microphone and speaker levels. A key marked as engineer-managed can be changed from the server console.
Keep dropping out?
Allow mobile data as well as Wi-Fi in settings. The app keeps your place for a minute while it reconnects. Ask your operator to check your connection in the web console if it continues.
Using a headset?
Connect it before joining, or accept the “Headset connected” prompt. Check the selected audio route and listening level.
For operators and administrators
Create accounts, assign sessions and configure key panels from the server web console. Use the live view to check talk states and connection quality.
The installation guide and licence portal links will be added here when available.
Contact support
For help with ARUS VOX, email WEDOBROADCAST below. Your organisation’s administrator can help with accounts and server access. For live events covered by a support agreement, use the contact number in your agreement.
Include your device, app version and a short description of the issue. Please don’t send passwords or sign-in tokens.
For personal-data requests, see Account and data deletion.